Consent for Text/Email | Cindy Jones Therapy

Email/Texting Policy

Stay Connected – Choose How We Communicate With You

Cindy Jones Therapy offers convenient text‑message and e‑mail notifications for:

Appointment reminders and schedule changes
Important practice announcements
Educational resources and wellness tips

These communications are free of charge from our side, although your mobile carrier may apply its standard messaging rates. Please check with your carrier for details on any fees, taxes, or surcharges that may apply.

Your Consent Is Required

Before we can send you any text or e‑mail, you must provide written consent. A separate consent form will be presented for signature at the time of your initial consultation (or can be completed electronically beforehand). By signing, you acknowledge that you:

Understand the types of messages we may send
Agree to receive non‑urgent, non‑clinical information via the chosen channel(s)

How to Opt‑Out (At Any Time)

You may revoke your consent whenever you wish. To

stop future messages, simply:

Reply “STOP” to any text message you receive, or
Email us at cindyjonesemail@pm.me with the subject line “Unsubscribe”

You will receive a confirmation within 24 hours that your request has been processed.

Security & Privacy Notice

No Protected Health Information (PHI) will be transmitted through unsecured text or e‑mail. Any clinical details will be shared only via our encrypted patient portal.
Texts and e‑mails travel over public networks and are not encrypted. They could be intercepted, altered, or stored in backups beyond our control.
We recommend deleting each message as soon as you have reviewed it to reduce the chance of unauthorized exposure.

Emergency Disclaimer

These messages are not intended for urgent or emergency medical situations. If you are experiencing a medical emergency, please call 911 or go to the nearest emergency department.

Minor Clients

If the client is under 18 years old, a parent or legal guardian must sign the consent form before any electronic communication is sent.

Your Rights Under State Law

California (CCPA/CPRA): You have the right to request access to, correction of, or deletion of your personal information.
Texas (TDPSA): In the event of a data breach affecting your communications, we will notify you as required by law.
Florida (FIPA): We employ reasonable security measures to protect your personal data.
Michigan & Wisconsin: Communications are retained for no longer than 180 days, unless a longer period is required by law.

To exercise any of these rights, email cindyjonesemail@pm.me with “Privacy Request” in the subject line.

Third‑Party Service Providers

We may use reputable SMS gateway and e‑mail service providers to deliver messages. These partners are bound by contractual obligations to keep your information confidential and to use it solely for message delivery.

Record Keeping

A log of all outbound and inbound messages (including timestamps and recipient identifiers) is maintained for audit purposes. The content of the messages is not stored on our systems.

Full Privacy Policy

For a comprehensive overview of how we protect your information, please review our Privacy Policy.

Need Help or Have Questions?

By signing the separate consent form, you acknowledge that you have read, understood, and agree to the terms outlined on this page.

SMS Terms & Conditions

1- SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.

2- Types of SMS Communications:
If you have consented to receive text messages from Cindy Jones Therapy, you may receive messages related to the following:

Appointment reminders
Follow-up messages

Example: Hi, this is from Cindy Jones Therapy. I got your request for a consultation and would like to set that up at a time that is convenient for you. Let me know when that is and have a wonderful day! Reply STOP to opt out.

3- Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to 10 SMS messages per week related to your appointments/billing,
etc.

Example:
"Message frequency may vary. You may receive up to 10 SMS messages per week regarding your scheduling and inquiries from Cindy Jones Therapy."

4- Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.

5- Opt-In Method:
You may opt-in to receive SMS messages from Cindy Jones Therapy in the following ways:

Verbally, during a conversation
By submitting an online form

6- Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply "STOP" to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.

7- Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or, you can get help directly from us at 858-376-7333.
Additional Options:

If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.

8- Standard Messaging Disclosures:

Message and data rates may apply.
You can opt-out at any time by texting "STOP."
For assistance, text "HELP" or visit our Privacy Policy and Terms and Conditions pages.
Message frequency may vary